Unified Communications as a Service Market Size, Share, Analysis Report

Unified Communications as a Service Market Size By Vertical (Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By Component (Collaboration Platforms and Applications, Conferencing, Unified Messaging, Telephony), By Region (North America, Europe, Asia-Pacific, Rest of the World), Market Analysis Report, Forecast

The Global Unified Communications as a Service Market is expected to grow by 2027 at a CAGR of 10.35%.

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MARKET SNAPSHOT

Major Players

Study period:

2022-2027

Base Year:

2021

CAGR:

9

Fastest Growing Market:

APAC

Largest Market:

North America

REPORT DESCRIPTION

The Global Unified Communications as a Service Market is expected to grow by 2027 at a CAGR of 10.35%.

Unified communication as a service may be a delivery model during which collaboration and communication services and applications are outsourced to 3rd party service provider. These services are carried over the IP network. Unified communication as a service technology contain presence technology, enterprise messaging, online meetings and video conferencing. There are two primary methods of UcaaS namely single-tenancy and multi-tenancy. The previous method offers modified software platform to end-users, which may be combined with on-premises applications. The latter approach offers single software platform to be shared among multiple end-users. Furthermore, enterprises have a choice to adopt hybrid approach, which offers software platform which will keep some of their unified communications on-premises and remaining applications within the cloud. UcaaS solutions reduce cost through consolidation of kit and services. Additionally, it expands productivity, as unified communication provides common interface for workers. Above mentioned benefits are enhancing adoptions of UcaaS mainly in small and medium scale enterprises.

The global Unified Communications as a Service market is segregated on the basis of Vertical as Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality, Others, Banking, Financial Services, and Insurance, Telecom and IT, Consumer Goods and Retail, and Healthcare. Based on Organization Size the global Unified Communications as a Service market is segmented in Small and Medium-Sized Enterprises and Large Enterprises. Based on Component the global Unified Communications as a Service market is segmented in Collaboration Platforms and Applications, Conferencing, Unified Messaging, and Telephony.

The global Unified Communications as a Service market report provides geographic analysis covering regions, such as North America, Europe, Asia-Pacific, and Rest of the World. The Unified Communications as a Service market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.

Competitive Rivalry

NTT Communications, Vonage, Intrado Corporation, Masergy, Revation Systems, RingCentral, BT, Verizon, Orange S.A., 8×8, and others are among the major players in the global Unified Communications as a Service market. The companies are involved in several growth and expansion strategies to gain a competitive advantage. Industry participants also follow value chain integration with business operations in multiple stages of the value chain.

The Unified Communications as a Service Market has been segmented as below:

Unified Communications as a Service Market, By Vertical

  • Public Sector and Utilities
  • Logistics and Transportation
  • Travel and Hospitality
  • Others
  • Banking, Financial Services,and Insurance
  • Telecom and IT
  • Consumer Goods and Retail
  • Healthcare

Unified Communications as a Service Market, By Organization Size

  • Small and Medium-Sized Enterprises
  • Large Enterprises

Unified Communications as a Service Market, By Component

  • Collaboration Platforms and Applications
  • Conferencing
  • Unified Messaging
  • Telephony

Unified Communications as a Service Market, By Region

  • North America
  • Europe
  • Asia-Pacific
  • Rest of the World

Unified Communications as a Service Market, By Company

  • NTT Communications
  • Vonage
  • Intrado Corporation
  • Masergy
  • Revation Systems
  • RingCentral
  • BT
  • Verizon
  • Orange S.A.
  • 8×8
  • Cisco
  • Google
  • Microsoft
  • LogMeIn Inc
  • Mitel
  • DialPad
  • Fuze
  • StarBlue
  • Windstream
  • Alcatel-Lucent Enterprise

The report covers:

  • Global Unified Communications as a Service market sizes from 2018 to 2027, along with CAGR for 2022-2027
  • Market size comparison for 2020 vs 2027, with actual data for 2021, estimates for 2022 and forecast from 2022 to 2027
  • Global Unified Communications as a Service market trends, covering comprehensive range of consumer trends & manufacturer trends
  • Value chain analysis covering participants from raw material suppliers to the downstream buyer in the global
  • Unified Communications as a Service market
  • Major market opportunities and challenges in forecast timeframe to be focused
  • Competitive landscape with analysis on competition pattern, portfolio comparisons, development trends and strategic management
  • Comprehensive company profiles of the key industry players

Report Scope:

The global Unified Communications as a Service market report scope includes detailed study covering underlying factors influencing the industry trends.

The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies.

The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Unified Communications as a Service market share. Major industry players with significant revenue share include NTT Communications, Vonage, Intrado Corporation, Masergy, Revation Systems, RingCentral, BT, Verizon, Orange S.A., 8×8, and others.

Reasons to Buy this Report:

  • Gain detailed insights on the Unified Communications as a Service industry trends
  • Find complete analysis on the market status
  • Identify the Unified Communications as a Service market opportunities and growth segments
  • Analyse competitive dynamics by evaluating business segments & product portfolios
  • Facilitate strategy planning and industry dynamics to enhance decision making

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1. Introduction

   1.1 Key Insights
    1.2 Report Overview
    1.3 Markets Covered
    1.4 Stakeholders

2. Research Methodology

    2.1 Research Scope
    2.2 Market Research Process
    2.3 Research Data Analysis
        2.4.1 Secondary Research
        2.4.2 Primary Research
        2.4.3 Models for Estimation
    2.5 Market Size Estimation
        2.5.1 Bottom-Up Approach – Segmental Market Analysis
        2.5.2 Top-Down Approach – Parent Market Analysis

3. Executive Summary

4. Market Overview

    4.1 Introduction
        4.2.1 Drivers
        4.2.2 Restraints
        4.2.3 Opportunities
        4.2.4 Challenges
    4.2 Porter’s Five Force Analysis

5. Unified Communications as a Service Market, By Vertical

    5.1 Introduction
    5.2 Public Sector and Utilities
        5.2.1 Market Overview
        5.2.2 Market Size and Forecast
    5.3 Logistics and Transportation
        5.3.1 Market Overview
        5.3.2 Market Size and Forecast
    5.4 Travel and Hospitality
        5.4.1 Market Overview
        5.4.2 Market Size and Forecast
    5.5 Others
        5.5.1 Market Overview
        5.5.2 Market Size and Forecast
    5.6 Banking,Financial Services,and Insurance
        5.6.1 Market Overview
        5.6.2 Market Size and Forecast
    5.7 Telecom and IT
        5.7.1 Market Overview
        5.7.2 Market Size and Forecast
    5.8 Consumer Goods and Retail
        5.8.1 Market Overview
        5.8.2 Market Size and Forecast
    5.9 Healthcare
        5.9.1 Market Overview
       5.9.2 Market Size and Forecast

6. Unified Communications as a Service Market, By Organization Size

    6.1 Introduction
    6.2 Small and Medium-Sized Enterprises
        6.2.1 Market Overview
        6.2.2 Market Size and Forecast
    6.3 Large Enterprises
        6.3.1 Market Overview
        6.3.2 Market Size and Forecast

7. Unified Communications as a Service Market, By Component

    7.1 Introduction
    7.2 Collaboration Platforms and Applications
        7.2.1 Market Overview
        7.2.2 Market Size and Forecast
    7.3 Conferencing
        7.3.1 Market Overview
        7.3.2 Market Size and Forecast
    7.4 Unified Messaging
        7.4.1 Market Overview
        7.4.2 Market Size and Forecast
    7.5 Telephony
        7.5.1 Market Overview
        7.5.2 Market Size and Forecast

8. Unified Communications as a Service Market, By Geography

    8.1 Introduction
    8.2 North America
        8.2.1 North America Unified Communications as a Service, By Vertical
        8.2.2 North America Unified Communications as a Service, By Organization Size
        8.2.3 North America Unified Communications as a Service, By Component
    8.3 Europe
        8.3.1 Europe Unified Communications as a Service, By Vertical
        8.3.2 Europe Unified Communications as a Service, By Organization Size
        8.3.3 Europe Unified Communications as a Service, By Component
    8.4 Asia-Pacific
        8.4.1 Asia-Pacific Unified Communications as a Service, By Vertical
        8.4.2 Asia-Pacific Unified Communications as a Service, By Organization Size
        8.4.3 Asia-Pacific Unified Communications as a Service, By Component
    8.5 Rest of the World
        8.5.1 Rest of the World Unified Communications as a Service, By Vertical
        8.5.2 Rest of the World Unified Communications as a Service, By Organization Size
        8.5.3 Rest of the World Unified Communications as a Service, By Component

9. Competitive Insights

    9.1 Key Insights
    9.2 Company Market Share Analysis
    9.3 Strategic Outlook
        9.3.1 Mergers & Acquisitions
        9.3.2 New Product Development
        9.3.3 Portfolio/Production Capacity Expansions
        9.3.4 Joint Ventures, Collaborations, Partnerships & Agreements
        9.3.5 Others

10. Company Profiles

    10.1 NTT Communications
        10.1.1 Company Overview
        10.1.2 Product/Service Landscape
        10.1.3 Financial Overview
        10.1.4 Recent Developments
    10.2 Vonage
        10.2.1 Company Overview
        10.2.2 Product/Service Landscape
        10.2.3 Financial Overview
        10.2.4 Recent Developments
    10.3 Intrado Corporation
        10.3.1 Company Overview
        10.3.2 Product/Service Landscape
        10.3.3 Financial Overview
        10.3.4 Recent Developments
    10.4 Masergy
        10.4.1 Company Overview
        10.4.2 Product/Service Landscape
        10.4.3 Financial Overview
        10.4.4 Recent Developments
    10.5 Revation Systems
        10.5.1 Company Overview
        10.5.2 Product/Service Landscape
        10.5.3 Financial Overview
        10.5.4 Recent Developments
    10.6 RingCentral
        10.6.1 Company Overview
        10.6.2 Product/Service Landscape
        10.6.3 Financial Overview
        10.6.4 Recent Developments
    10.7 BT
        10.7.1 Company Overview
        10.7.2 Product/Service Landscape
        10.7.3 Financial Overview
        10.7.4 Recent Developments
    10.8 Verizon
        10.8.1 Company Overview
        10.8.2 Product/Service Landscape
        10.8.3 Financial Overview
        10.8.4 Recent Developments
    10.9 Orange S.A.
        10.9.1 Company Overview
        10.9.2 Product/Service Landscape
        10.9.3 Financial Overview
        10.9.4 Recent Developments
    10.10 8×8
        10.10.1 Company Overview
        10.10.2 Product/Service Landscape
        10.10.3 Financial Overview
        10.10.4 Recent Developments
            10.11 Cisco
        10.11.1 Company Overview
        10.11.2 Product/Service Landscape
        10.11.3 Financial Overview
        10.11.4 Recent Developments
    10.12 Google
        10.12.1 Company Overview
        10.12.2 Product/Service Landscape
        10.12.3 Financial Overview
        10.12.4 Recent Developments
    10.13 Microsoft
        10.13.1 Company Overview
        10.13.2 Product/Service Landscape
        10.13.3 Financial Overview
        10.13.4 Recent Developments
    10.14 LogMeIn Inc
        10.14.1 Company Overview
        10.14.2 Product/Service Landscape
        10.14.3 Financial Overview
        10.14.4 Recent Developments
    10.15 Mitel
        10.15.1 Company Overview
        10.15.2 Product/Service Landscape
        10.15.3 Financial Overview
        10.15.4 Recent Developments
    10.16 DialPad
        10.16.1 Company Overview
        10.16.2 Product/Service Landscape
        10.16.3 Financial Overview
        10.16.4 Recent Developments
    10.17 Fuze
        10.17.1 Company Overview
        10.17.2 Product/Service Landscape
        10.17.3 Financial Overview
        10.17.4 Recent Developments
    10.18 StarBlue
        10.18.1 Company Overview
        10.18.2 Product/Service Landscape
        10.18.3 Financial Overview
        10.18.4 Recent Developments
    10.19 Windstream
        10.19.1 Company Overview
        10.19.2 Product/Service Landscape
        10.19.3 Financial Overview
        10.19.4 Recent Developments
    10.20 Alcatel-Lucent Enterprise
        10.20.1 Company Overview
        10.20.2 Product/Service Landscape
        10.20.3 Financial Overview
        10.20.4 Recent Developments

The Unified Communications as a Service Market has been segmented as below:

Unified Communications as a Service Market, By Vertical

  • Public Sector and Utilities
  • Logistics and Transportation
  • Travel and Hospitality
  • Others
  • Banking, Financial Services,and Insurance
  • Telecom and IT
  • Consumer Goods and Retail
  • Healthcare

Unified Communications as a Service Market, By Organization Size

  • Small and Medium-Sized Enterprises
  • Large Enterprises

Unified Communications as a Service Market, By Component

  • Collaboration Platforms and Applications
  • Conferencing
  • Unified Messaging
  • Telephony

Unified Communications as a Service Market, By Region

  • North America
  • Europe
  • Asia-Pacific
  • Rest of the World

Unified Communications as a Service Market, By Company

  • NTT Communications
  • Vonage
  • Intrado Corporation
  • Masergy
  • Revation Systems
  • RingCentral
  • BT
  • Verizon
  • Orange S.A.
  • 8×8
  • Cisco
  • Google
  • Microsoft
  • LogMeIn Inc
  • Mitel
  • DialPad
  • Fuze
  • StarBlue
  • Windstream
  • Alcatel-Lucent Enterprise

Got a question? We've got answers. If you have some other questions, see our support center.

The market is expected to grow at a CAGR of 9.5% during the study period (2022-2027)
the global Unified Communications as a Service (UCaaS) market size is expected to be around USD 24.8 billion by 2027
The segment included in Unified Communications as a Service Market is Vertical, Organization Size, Component, Company and region.
Some key players operating in the Unified Communications as a Service Market include NTT Communications, Vonage, Intrado Corporation, Masergy, Revation Systems, RingCentral, BT, Verizon, Orange S.A
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