Speech analytics refers to the process of estimating recorded customer calls to gather information. This is done to future interaction and recover communication with the customers. Call recordings supports an enterprise to improvement rare insights about service issues, agent performance, customer satisfaction, competitive intelligence, and campaign effectiveness. Speech analytic solutions deliver advanced functionalities and valuable intellects from customer calls. Speech analytics also plays a crucial role in understanding the root cause of customer dissatisfaction. It supports keep the organization informed, which helps them mitigate risk and train their staff accordingly, to avoid such conditions. Businesses can leverage this type of analytical solution in improving their prediction of customer engagement outcomes. They can also recommend customized and successful customer engagement processes (CRM). Moreover, the improved adoption of these analytical solutions has been driven by an increased number of call centers, growing advancement in voice analytical technologies, growing demand for more a massive volume of voice data already existing and precise risk management solutions with the majority of large enterprises worldwide.
The Speech Analytics Market is projected to grow up to US$ 6 billion by 2028 growing at a CAGR of 21.41% during the forecasting period 2023-2028.
Report Scope
The global market report scope consists of a comprehensive study covering primary factors impacting the industry trends. The study includes analysis of regional and country-level market dynamics. The scope also consists of competitive overview offering company market shares coupled with company profiles for key revenue contributing companies. The report scope covers a detailed competitive outlook covering market shares and profiles of key participants in the market share.
Major Market Players
The key players of the market are NICE, Verint, Micro Focus, Avaya, Genesys, Google, AWS, Vonage, OpenText, Calabrio, CallMiner, Clarabridge, Eleveo, Voci Technologies, Almawave
The Speech Analytics Market report has been categorized as below
By Deployment Mode
By Organization Size
By Component
By Application
By Vertical
By Region
The years considered for the study are as follows:
Key Questions Addressed by the Report
Why Buy this Report:
Provide strategy planning and industry dynamics to strengthen decision making
1. Speech Analytics Market Introduction
1.1. Key Insights
1.2. Report Overview
1.3. Markets Covered
1.4. Stakeholders
2. Research Methodology
2.1. Research Scope
2.2. Market Research Process
2.3. Research Data Analysis
2.4. Market Size Estimation
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Market Drivers and Restraints
5. By Deployment Mode
5.1. Key Points
5.2. Cloud
5.3. On-premise
6. By Organization Size
6.1. Key Points
6.2. SMEs
6.3. Large Enterprises
7. By Vertical
7.1. Key Points
7.2. BFSI
7.3. Retail and eCommerce
7.4. IT and Telecom
7.5. Energy and Utilities
7.6. Travel and Hospitality
7.7. Government
7.8. Healthcare and Life Sciences
7.9. Media and Entertainment
7.10. Others
8. By Component
8.1. Key Points
8.2. Solutions
8.2.1. Speech Engine
8.2.2. Indexing and Query Tools
8.2.3. Reporting and Visualization Tools
8.2.4. Workforce Optimization
8.2.5. Others
8.3. Services
8.3.1. Professional Services
8.3.1.1. Consulting
8.3.1.2. System Integration and Implementation
8.3.1.3. Support and Maintenance
8.3.2. Managed Services
9. By Applications
9.1. Key Points
9.2. Customer Experience Management
9.3. Call Monitoring
9.4. Agent Performance Monitoring
9.5. Sales and Marketing Management
9.6. Competitive Intelligence
9.7. Risk and Compliance Management
9.8. Others
10. By Region
10.1. Key Points
10.2. North America
10.3. Europe
10.4. Asia Pacific
10.5. Rest of the World
11. Company Profile
(Profile contain company overview, products/services, financials & recent developments)
11.1. NICE
11.2. Verint
11.3. Micro Focus
11.4. Avaya
11.5. Genesys
11.6. Google
11.7. AWS
11.8. Vonage
11.9. OpenText
11.10. Calabrio
11.11. CallMiner
11.12. Clarabridge
11.13. Eleveo
11.14. Voci Technologies
11.15. Almawave
The Speech Analytics Market report has been categorized as below
By Deployment Mode
By Organization Size
By Component
By Application
By Vertical
By Region
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