Customer experience management (CEM) is a growing part of customer relationship management, fueled by new technologies (e.g., tablets and smartphones) and the influx of social media, such as Twitter and Facebook. Glowing praise or scathing reviews are instantly viewed by millions of consumers, and companies have taken note.
How Big is The Global Customer Management and Experience Technologies Market?
The Customer Management and Experience Technologies Market expected to exceed more than US$ 28 Million by 2025 at a CAGR of 22% in the given forecast period
The major driving factors of Customer Management and Experience Technologies Market are as follows:
The major restraining factors of Customer Management and Experience Technologies Market are as follows:
The Customer Management and Experience Technologies Market is segmented on the lines of its touchpoint, end-user and regional. Based on touchpoint segmentation covers it websites, branches/stores, web, call centers, mobiles, social media, emails, and others. Based on end-user it covers telecommunication service providers; banking, financial services and insurance; consumer goods & retail; healthcare; automotive & transportation; travel & hospitality; public sector, energy & utilities; media & entertainment; manufacturing, and others. Customer Management and Experience Technologies Market on geographic segmentation covers various regions such as North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Each geographic market is further segmented to provide market revenue for select countries such as the U.S., Canada, U.K. Germany, China, Japan, India, Brazil, and GCC countries.
This report provides:
1) An overview of the global market for Customer Management and Experience Technologies Market and related technologies.
2) Analyses of global market trends, with data from 2016, estimates for 2017 and 2018, and projections of compound annual growth rates (CAGRs) through 2025.
3) Identifications of new market opportunities and targeted promotional plans for using Customer Management and Experience Technologies Market.
4) Discussion of research and development, and the demand for new products and new applications.
5) Comprehensive company profiles of major players in the industry.
Report Scope:
The scope of the report includes a detailed study of global and regional markets for Customer Management and Experience Technologies Market with the reasons given for variations in the growth of the industry in certain regions.
The report covers detailed competitive outlook including the market share and company profiles of the key participants operating in the global market. Key players profiled in the report Adobe Systems, Oracle, IBM, Nokia, Tech Mahindra, Avaya, OpenText, Nice Systems, Verint, MartizCX, Medallia, Qualtrics, and InMoment, among others. Company profile includes assign such as company summary, financial summary, business strategy and planning, SWOT analysis and current developments.
The Top Companies Report is intended to provide our buyers with a snapshot of the industry’s most influential players.
The Customer Management and Experience Technologies Market has been segmented as below:
By Touchpoint:
By End-User:
Reasons to Buy this Report:
1) Obtain the most up to date information available on all Customer Management and Experience Technologies Market.
2) Identify growth segments and opportunities in the industry.
3) Facilitate decision making on the basis of strong historic and forecast Customer Management and Experience Technologies Market Data.
4) Assess your competitor’s refining portfolio and its evolution.
Customization:
We can offer you custom research reports as per client’s special requirements.
1 Introduction
1.1 Key Take Aways
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Market Size
1.5.2 Market Share
1.5.3 Key Data Points From Secondary Sources
1.5.4 Key Data Points From Primary Sources
2 Market Research Tactics
2.1 Research Approach
2.2 Primary Research
2.3 Secondary Research
2.4 Vital Industry Insights
2.5 Market Size Evaluation
3 Market Summary
4 Quality Market Insights
4.1 Market Overview
4.2 By End User
4.3 By Application
4.4 By Material
4.5 Regional Market Snapshot
5 Customer Management and Experience Technologies Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Growing Penetration of good Devices
5.2.1.2 Dynamic Demographics
5.2.1.3 Deregulated Markets
5.2.1.4 Growth in Managed Service Offerings
5.2.1.5 Growing Penetration of Self-Generation
5.2.1.6 Increasing DSM/Energy potency Goals and regulative Pressure
5.2.1.7 Competition from Non-Utility Players
5.2.2 Restraints
5.2.2.1 Data Synchronization Between client expertise Management Solutions and different Technologies
5.2.2.2 customized Expectations of consumers
5.2.3 Opportunities
5.2.4 Challenges
6 Regulatory Market Synopsis
6.1 Introduction
6.2 Fda And Ce Approvals
6.3 Pma Approvals And Government Certificates
7 Customer Management and Experience Technologies Market, By Touchpoint:
7.1 Company Website
7.2 Branch/Store
7.3 Web
7.4 Call Center
7.5 Mobile
7.6 Social Media
7.7 Email
7.8 Others
8 Customer Management and Experience Technologies Market, By End-User:
8.1 IT Communication Service Providers
8.2 Telecommunication Service Providers
8.3 Banking, Financial Services, and Insurance (BFSI)
8.4 Consumer Goods & Retail
8.5 Healthcare
8.6 Automotive & Transportation
8.7 Travel & Hospitality
8.8 Public Sector
8.9 Energy & Utilities
8.10 Media & Entertainment
8.11 Manufacturing
8.12 Others
9 Customer Management and Experience Technologies Market, By Geographic Region
9.1 Introduction
9.2 North America
9.3 Europe
9.4 Asia Pacific
9.5 Rest Of The World
11 Competitive Landscape
10.1 Introduction
10.2 Market Ranking Analysis
10.3 Competitive Leadership Analysis
10.4 Competitive Benchmarking
10.4.1 Strength Of The Product Portfolio
10.4.2 Business Strategy Excellence
11 Company Profiles
(Company Overview, Product Portfolio, Financial Overview, Key Devolopements)*
11.1 Nexant
11.2 Simple Energy
11.3 Bidgely
11.4 FirstFuel
11.5 SolarCity
11.6 KUBRA
11.7 AutoGrid
11.8 Aclara
11.9 ONZO
11.10 SAP
11.11 EnergySavvy
11.12 MeterGenius
The Customer Management and Experience Technologies Market has been segmented as below:
By Touchpoint:
By End-User:
By Regional Analysis:
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