Increase in social media platforms and online commerce business is another factor responsible for the traction of contextualized and modified consumer experience through data management. Consumers share every experience and their opinions across different channels. The result of sharing opinions could impact a brand’s reputation positively or negatively. Therefore, to improve brand loyalty, reputation, and to retain customer, business organizations are transforming their business model towards more of a customer-centric approach to gain a competitive edge ahead and provide efficient customer experience. Moreover, with the increasing expectation of customers for quality, convenience, and speed service, business organizations are involved to provide services at multiple touch points. Additionally, with the advancements in technology, organizations are actively involved in the application and deployment of autonomous and AI-based platforms and applications to provide fast, reliable, and efficient real-time customer service.
On the basis of Vertical, the global Customer Experience Management market is segregated as IT & Telecom, BFSI, Retail, Healthcare, Media & Entertainment, Automotive, Travel & Hospitality. Global Customer Experience Management market is segmented based on the Component as, Solutions, Services. On the basis of Deployment Type, the global Customer Experience Management market is segregated as, Cloud and On-premises.
Global Customer Experience Management market report covers various regions including North America, Europe, Asia Pacific, and Rest of World. The regional Customer Experience Management market is further bifurcated for major countries including U.S., Canada, Germany, UK, France, Italy, China, India, Japan, Brazil, South Africa and others.
Research Methodology:
To calculate the market size, the report considers the revenue generated from the sales of Customer Experience Management market manufacturers. The revenue generated from the sales of Customer Experience Management manufacturer has been calculated through primary and secondary research.
The market size estimation also considered leading players revenues as part of triangulation the key players considered are Adobe Systems (US), Oracle Corporation (US), SAP (Germany), IBM (US), Avaya Inc. (US), NICE Systems (Israel), Nokia (Finland), OpenText (Canada), Tech Mahindra (India), Verint Systems (US), Zendesk (US), SDL (UK), MaritzCX (US), Medallia (US), InMoment (US), SAS Institute (US), Clarabridge (US), and Sitecore (US). Availability Services among others operating in the Customer Experience Management market across the globe identified through secondary research and a corresponding detailed analysis of the top vendors in the market. The market size calculation also includes types of segmentation determined using secondary sources and verified through primary sources.
The Customer Experience Management Market has been segmented as below:
Customer Experience Management Market, By Vertical
Customer Experience Management Market, By Component
Customer Experience Management Market, By Product Type
Customer Experience Management Market, By Deployment Type
Customer Experience Management Market, By Vertical
Customer Experience Management Market, By Region
Report scope:
The global Customer Experience Management market report covers detailed study with the underlying influencing factors for the variations in the industry growth trends. The report scope includes market analysis on regional as well as country level.
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1. Introduction
1.1. Key Points
1.2. Report Description
1.3. Markets Covered
1.4. Stakeholders
2. Research Methodology
2.1. Research Scope
2.2. Market Research Process
2.3. Research Data Analysis
2.3.1. Secondary Research
2.3.2. Primary Research
2.3.3. Models for Estimation
2.4. Market Size Estimation
2.4.1. Bottom-Up Approach
2.4.2. Top-Down Approach
3. Executive Summary
4. Customer Experience Management Market, By Component
4.1. Key Points
4.2. Services
4.2.1. Managed Services
4.2.1.1. Market Overview
4.2.1.2. Market Size & Forecast
4.2.2. Professional Services
4.2.2.1. Market Overview
4.2.2.2. Market Size & Forecast
4.2.2.2.1. Consulting Services
4.2.2.2.1.1. Market Overview
4.2.2.2.1.2. Market Size & Forecast
4.2.2.2.2. Support & Maintenance Services
4.2.2.2.2.1. Market Overview
4.2.2.2.2.2. Market Size & Forecast
4.2.2.2.3. Training
4.2.2.2.3.1. Market Overview
4.2.2.2.3.2. Market Size & Forecast
4.3. Solutions
4.3.1. Market Overview
4.3.2. Market Size & Forecast
5. Customer Experience Management Market, By Product Type
1.1. Key Points
5.1. Cloud-Based Data Integration Tools
5.1.1. Market Overview
5.1.2. Market Size & Forecast
5.2. Open Source Data Integration Tools
5.2.1. Market Overview
5.2.2. Market Size & Forecast
6. Customer Experience Management Market, By Deployment Type
1.2. Key Points
6.1. On-Premises
6.1.1. Market Overview
6.1.2. Market Size & Forecast
6.2. Cloud
6.2.1. Market Overview
6.2.2. Market Size & Forecast
7. Customer Experience Management Market, By Vertical
1.3. Key Points
7.1. Travel & Hospitality
7.1.1. Market Overview
7.1.2. Market Size & Forecast
7.2. Media & Entertainment
7.2.1. Market Overview
7.2.2. Market Size & Forecast
7.3. Public Sector
7.3.1. Market Overview
7.3.2. Market Size & Forecast
7.4. Others
7.4.1. Market Overview
7.4.2. Market Size & Forecast
7.5. IT & Telecom
7.5.1. Market Overview
7.5.2. Market Size & Forecast
7.6. BFSI
7.6.1. Market Overview
7.6.2. Market Size & Forecast
7.7. Retail
7.7.1. Market Overview
7.7.2. Market Size & Forecast
7.8. Healthcare
7.8.1. Market Overview
7.8.2. Market Size & Forecast
7.9. Manufacturing
7.9.1. Market Overview
7.9.2. Market Size & Forecast
8. Customer Experience Management Market, By Region
8.1. North America
8.1.1. North America Customer Experience Management Market, By Component
8.1.2. North America Customer Experience Management Market, By Product Type
8.1.3. North America Customer Experience Management Market, By Vertical
8.1.4. North America Customer Experience Management Market, By Deployment Type
8.1.5. By Country
8.1.5.1. U.S
8.1.5.2. Canada
8.1.5.3. Mexico
8.2. Europe
8.2.1. Europe Customer Experience Management Market, By Component
8.2.2. Europe Customer Experience Management Market, By Product Type
8.2.3. Europe Customer Experience Management Market, By Vertical
8.2.4. Europe Customer Experience Management Market, By Deployment Type
8.2.5. By Country
8.2.5.1. U.K
8.2.5.2. Germany
8.2.5.3. Italy
8.2.5.4. France
8.2.5.5. Rest of Europe
8.3. Asia Pacific
8.3.1. Asia Pacific Customer Experience Management Market, By Component
8.3.2. Asia Pacific Customer Experience Management Market, By Product Type
8.3.3. Asia Pacific Customer Experience Management Market, By Vertical
8.3.4. Asia Pacific Customer Experience Management Market, By Deployment Type
8.3.5. By Country
8.3.5.1. China
8.3.5.2. Australia
8.3.5.3. Japan
8.3.5.4. South Korea
8.3.5.5. India
8.3.5.6. Rest of Asia Pacific
8.4. Rest of World
8.4.1. Rest of World Customer Experience Management Market, By Component
8.4.2. Rest of World Customer Experience Management Market, By Product Type
8.4.3. Rest of World Customer Experience Management Market, By Vertical
8.4.4. Rest of World Customer Experience Management Market, By Deployment Type
The Customer Experience Management Market has been segmented as below:
Customer Experience Management Market, By Vertical
Customer Experience Management Market, By Component
Customer Experience Management Market, By Product Type
Customer Experience Management Market, By Deployment Type
Customer Experience Management Market, By Vertical
Customer Experience Management Market, By Region
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