The Business Process Outsourcing Market is expected to be around US$ 413.23 Billion by 2027 at a CAGR of 9.01% in the given forecast period.
Business process outsourcing is the exercise of contracting or outsourcing a specific work process or procedures to an outside service provider for the required function. The services can contain telemarketing, data recording, payroll, accounting, social media marketing, customer support and more. Business process outsourcing can be done for non-core business activities such as managing finance,recruiting and payroll, supervising procurement and providing training among others.Business process outsourcing services are back-office process, e-commerce,provided for IT, finance & accounting and support, procurement, human resource & recruitment process among others, by third-party providers to many organizations. The increasingrequirement to growth operational efficiency in order to remain competitive in the market is one of the key features that enterprises are turning to third-party BPO service providers.Furthermore, organizations are increasingly focusing on dropping the cost of conducting business for accessing global resources to meet the rising industry demands.
The global Business Process Outsourcing market is segregated on the basis of Service Type Outlook as Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, and Others. Based on End-use Outlook the global Business Process Outsourcingmarket is segmented in BFSI, Healthcare, Manufacturing, IT & Telecommunication, Retail, and Others.
The global Business Process Outsourcing market report provides geographic analysis covering regions, such as North America, Europe, Asia-Pacific, and Rest of the World. The Business Process Outsourcing market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.
Competitive Rivalry
Accenture, Amdocs, Infosys Limited (Infosys BPM), HCL Technologies Limited, CBRE Group, Inc., NCR Corporation, Wipro Limited, Capgemini, TTEC Holdings, Inc., Sodexo , and others are among the major players in the global Business Process Outsourcing market. The companies are involved in several growth and expansion strategies to gain a competitive advantage. Industry participants also follow value chain integration with business operations in multiple stages of the value chain.
The Business Process Outsourcing Market has been segmented as below:
Business Process Outsourcing Market, By Service Type Outlook
Business Process Outsourcing Market, By End-use Outlook
Business Process Outsourcing Market, By Region
Business Process Outsourcing Market, By Company
The report covers:
Report Scope:
The global Business Process Outsourcing market report scope includes detailed study covering underlying factors influencing the industry trends. The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies. The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Business Process Outsourcing market share. Major industry players with significant revenue share include Accenture, Amdocs, Infosys Limited (Infosys BPM), HCL Technologies Limited, CBRE Group, Inc., NCR Corporation, Wipro Limited, Capgemini, TTEC Holdings, Inc., Sodexo, and others.
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1. Introduction
1.1. Key Points
1.2. Report Description
1.3. Markets Covered
1.4. Stakeholders
2. Research Methodology
2.1. Research Scope
2.2. Research Methodology
2.2.1. Market Research Process
2.2.2. Research Methodology
2.2.2.1. Secondary Research
2.2.2.2. Primary Research
2.2.2.3. Models for Estimation
2.3. Market Size Estimation
2.3.1. Bottom-Up Approach
2.3.2. Top-Down Approach
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Drivers
4.3. Restraints
4.4. Opportunities
4.5. Challenges
5. Business Process Outsourcing Market, By Service Type Outlook
5.1. Key Points
5.2. Finance & Accounting
5.3. Human Resource
5.4. KPO
5.5. Procurement & Supply Chain
5.6. Customer Services
5.7. Others
6. Business Process Outsourcing Market, By End-use Outlook
6.1. Key Points
6.2. BFSI
6.3. Healthcare
6.4. Manufacturing
6.5. IT & Telecommunication
6.6. Retail
6.7. Others
7. Competitive Landscape
7.1. Introduction
7.2. Recent Developments
7.2.1. Mergers & Acquisitions
7.2.2. New Product Developments
7.2.3. Portfolio/Production Capacity Expansions
7.2.4. Joint Ventures, Collaborations, Partnerships & Agreements
7.2.5. Others
8. Company Profiles
8.1 Accenture
8.1.1 Company Overview
8.1.2 Product/Service Landscape
8.1.3 Financial Overview
8.1.4 Recent Developments
8.2 Amdocs
8.2.1 Company Overview
8.2.2 Product/Service Landscape
8.2.3 Financial Overview
8.2.4 Recent Developments
8.3 Infosys Limited (Infosys BPM)
8.3.1 Company Overview
8.3.2 Product/Service Landscape
8.3.3 Financial Overview
8.3.4 Recent Developments
8.4 HCL Technologies Limited
8.4.1 Company Overview
8.4.2 Product/Service Landscape
8.4.3 Financial Overview
8.4.4 Recent Developments
8.5 CBRE Group, Inc.
8.5.1 Company Overview
8.5.2 Product/Service Landscape
8.5.3 Financial Overview
8.5.4 Recent Developments
8.6 NCR Corporation
8.6.1 Company Overview
8.6.2 Product/Service Landscape
8.6.3 Financial Overview
8.6.4 Recent Developments
8.7 Wipro Limited
8.7.1 Company Overview
8.7.2 Product/Service Landscape
8.7.3 Financial Overview
8.7.4 Recent Developments
8.8 Capgemini
8.8.1 Company Overview
8.8.2 Product/Service Landscape
8.8.3 Financial Overview
8.8.4 Recent Developments
8.8 TTEC Holdings, Inc.
8.8.1 Company Overview
8.8.2 Product/Service Landscape
8.8.3 Financial Overview
8.8.4 Recent Developments
8.10 Sodexo
8.10.1 Company Overview
8.10.2 Product/Service Landscape
8.10.3 Financial Overview
8.10.4 Recent Developments
The Business Process Outsourcing Market has been segmented as below:
Business Process Outsourcing Market, By Service Type Outlook
Business Process Outsourcing Market, By End-use Outlook
Business Process Outsourcing Market, By Region
Business Process Outsourcing Market, By Company
