Service analytics defines the procedure of processing, capturing and evaluating the data generated from the execution of a service system to improve, extend, and personalize a service to create value for both service providers and customers. Furthermore, rapidly changing market dynamics, rising requirement for services and customized products among consumers, and growing manufacturers preference towards delivering better quality services without compromising the income is resulting in growing demand for service analytics. Moreover, rising cut throat competition in every increasing adoption of service analytics and industrial vertical by large organizations in order to attract new customers as well as retain existing ones is another factor expected to support development of the global market. Nevertheless, lack of infrastructure facilities is a major factor expected to hamper development of the global service analytics market. Moreover, lack of awareness related to service analytics and lack of skilled professional are among other factors expected to limit growth of the global market to certain extent.
The Service Analytics Market is projected to grow up to US$ 52.70 billion by 2028 growing at a CAGR of 14.8% during the forecasting period 2023-2028
Report Scope
The global market report scope consists of a comprehensive study covering primary factors impacting the industry trends. The study includes analysis of regional and country-level market dynamics. The scope also consists of competitive overview offering company market shares coupled with company profiles for key revenue contributing companies. The report scope covers a detailed competitive outlook covering market shares and profiles of key participants in the market share.
Major Market Players
The key players of the market are Oracle, Salesforce, ServiceNow, SAP, SAS, Tableau, Microsoft, ClickSoftware, Centina Systems, Paskon, Numerify, Field Squared and Helpshift.
The Service Analytics Market report has been Segmented as below:
By Deployment Mode
By Organization
By Business Application
By Industry
By Component
By Region
The years considered for the study are as follows:
Key Questions Addressed by the Report
Why Buy this Report:
1. Service Analytics Market Introduction
1.1. Key Insights
1.2. Report Overview
1.3. Markets Covered
1.4. Stakeholders
2. Research Methodology
2.1. Research Scope
2.2. Market Research Process
2.3. Research Data Analysis
2.4. Market Size Estimation
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Market Drivers and Restraints
5. By Deployment Mode
5.1. Key Points
5.2. Cloud
5.3. On-premises
6. By Industry
6.1. Key Points
6.2. BFSI
6.3. Retail and eCommerce
6.4. Healthcare
6.5. Government and defense
6.6. Telecommunications
6.7. Manufacturing
6.8. Energy and utilities
6.9. Others
7. By Component
7.1. Key Points
7.2. Services
7.3. Solution
8. By Business Application
8.1. Key Points
8.2. Field service analytics
8.3. Customer service analytics
8.4. (IT) service analytics
9. By Organization Size
9.1. Key Points
9.2. Small and Medium-sized Enterprises (SMEs)
9.3. Large enterprises
10. By Region
10.1. Key Points
10.2. North America
10.3. Europe
10.4. Asia Pacific
10.5. Rest of the World
11. Company Profile
(Profile contain company overview, products/services, financials & recent developments)
11.1. Oracle
11.2. Salesforce
11.3. ServiceNow
11.4. SAP
11.5. SAS
11.6. Tableau
11.7. Microsoft
11.8. ClickSoftware
11.9. Centina Systems
11.10. Paskon
11.11. Numerify
11.12. Field Squared
11.13. Helpshift
The Service Analytics Market report has been Segmented as below:
By Deployment Mode
By Organization
By Business Application
By Industry
By Component
By Region
