Healthcare Business Process Outsourcing (BPO) is a procedure that enriches resource allocation, boost financial performance and increase the effectiveness of healthcare providers. Healthcare BPO services allow hospitals and medical professionals to deliver quality patient care. The international healthcare BPO market growth is majorly driven by the growing need for minimizing critical mistakes, increase the cost-saving, and rising number of recovery audits. The increasing number of healthcare organizations, growing patient inflow, rising demand for niche services, increasing demand for delivering better services, and increasing healthcare spending have fuelled the expansion of the market.
Nevertheless, doubts over service quality may slow the expansion of the market over the review period. Furthermore, developments in digital technologies resulting in a shift from electronic records to telemedicine are further allowing many healthcare providers to deliver services in innovative ways. A Medical Transcription (MT) service is one among the services with voice notes being recorded and translated into various languages. The digitization of knowledge by skilled personnel saves time for doctors while examining patients.
The global Healthcare BPO market is segregated on the basis of Payer Service as Claims Management, Integrated Front-end Services and Back-office Operations, Member Management, Product Development and Business Acquisition (PDBA), Provider Management, Care Management, Billing & Accounts Management Services, and HR Services. Based on Provider Service the global Healthcare BPO market is segmented in Revenue Cycle Management, Patient Enrolment & Strategic Planning, and Patient Care. Based on Pharmaceutical Service the global Healthcare BPO market is segmented in Manufacturing Services, R&D Services, and Non-clinical Services.
The global Healthcare BPO market report provides geographic analysis covering regions, such as North America, Europe, Asia-Pacific, and Rest of the World. The Healthcare BPO market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.
Competitive Rivalry
Cognizant, Accenture, Xerox, Genpact, TCS, Infosys, Sykes, IBM, QUINTILES, HCL, and others are among the major players in the global Healthcare BPO market. The companies are involved in several growth and expansion strategies to gain a competitive advantage. Industry participants also follow value chain integration with business operations in multiple stages of the value chain.
The Healthcare BPO Market has been segmented as below:
Healthcare BPO Market, By Payer Service
Healthcare BPO Market, By Provider Service
Healthcare BPO Market, By Pharmaceutical Service
Healthcare BPO Market, By Region
Healthcare BPO Market, By Company
The report covers:
Report Scope:
The global Healthcare BPO market report scope includes detailed study covering underlying factors influencing the industry trends.
The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies.
The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Healthcare BPO market share. Major industry players with significant revenue share include Cognizant, Accenture, Xerox, Genpact, TCS, Infosys, Sykes, IBM, QUINTILES, HCL, and others.
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1. Introduction
1.1. Key Take Aways
1.2. Report Description
1.3. Markets Covered
1.4. Stakeholders
2. Research Methodology
2.1. Research Scope
2.2. Research Methodology
2.2.1. Market Research Process
2.2.2. Research Methodology
2.2.2.1. Secondary Research
2.2.2.2. Primary Research
2.2.2.3. Models for Estimation
2.3. Market Size Estimation
2.3.1. Bottom-Up Approach
2.3.2. Top-Down Approach
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Drivers
4.3. Restraints
5. Healthcare BPO Market, By Payer Service
5.1. Key Points
5.2. Product Development and Business Acquisition (PDBA)
5.3. Provider Management
5.4. Care Management
5.5. Billing & Accounts Management Services
5.6. HR Services
5.7. Claims Management
5.8. Integrated Front-end Services and Back-office Operations
5.9. Member Management
6. Healthcare BPO Market, By Pharmaceutical Service
6.1. Key Points
6.2. Manufacturing Services
6.3. R&D Services
6.4. Non-clinical Services
6.4.1. Sales & Marketing Services
6.4.1.1. Analytics
6.4.1.2. Marketing Services
6.4.1.3. Research
6.4.1.4. Forecasting
6.4.1.5. Performance Reporting
6.4.2. SCM
6.4.3. Other Non-clinical Services
7. Healthcare BPO Market, By Provider Service
7.1. Key Points
7.2. Patient Enrollment & Strategic Planning
7.3. Revenue Cycle Management
7.4. Patient Care
7.4.1. Medical Transcription
7.4.2. Medical Imaging
7.4.3. Device Monitoring
8. Healthcare BPO Market, By Region
8.1. Key Points
8.2. North America
8.2.1. U.S
8.2.2. Canada
8.3. Europe
8.3.1. Germany
8.3.2. U.K
8.3.3. France
8.3.4. Italy
8.3.5. Spain
8.3.6. Netherlands
8.3.7. Belgium
8.3.8. Rest of Europe
8.4. Asia Pacific
8.4.1. China
8.4.2. India
8.4.3. Japan
8.4.4. Australia
8.4.5. Rest of Asia Pacific
8.5. Rest of World
8.6. Competitive Landscape
8.7. Introduction
8.8. Recent Developments
8.8.1. Mergers & Acquisitions
8.8.2. New Product Developments
8.8.3. Portfolio/Production Capacity Expansions
8.8.4. Joint Ventures, Collaborations, Partnerships & Agreements
8.8.5. Others
9. Company Profile
9.1. Cisco Systems Inc.
9.1.1. Company Overview
9.1.2. Product/Service Landscape
9.1.3. Financial Overview
9.1.4. Recent Developments
9.2. IBM Corporation
9.2.1. Company Overview
9.2.2. Product/Service Landscape
9.2.3. Financial Overview
9.2.4. Recent Developments
9.3. Xerox
9.3.1. Company Overview
9.3.2. Product/Service Landscape
9.3.3. Financial Overview
9.3.4. Recent Developments
9.4. WNS
9.4.1. Company Overview
9.4.2. Product/Service Landscape
9.4.3. Financial Overview
9.4.4. Recent Developments
9.5. Tata Consultancy Services
9.5.1. Company Overview
9.5.2. Product/Service Landscape
9.5.3. Financial Overview
9.5.4. Recent Developments
9.6. Quintiles IMS Holdings
9.6.1. Company Overview
9.6.2. Product/Service Landscape
9.6.3. Financial Overview
9.6.4. Recent Developments
9.7. Omega Healthcare
9.7.1. Company Overview
9.7.2. Product/Service Landscape
9.7.3. Financial Overview
9.7.4. Recent Developments
9.8. Lonza
9.8.1. Company Overview
9.8.2. Product/Service Landscape
9.8.3. Financial Overview
9.8.4. Recent Developments
9.9. Invensis Technologies.
9.9.1. Company Overview
9.9.2. Product/Service Landscape
9.9.3. Financial Overview
9.9.4. Recent Developments
9.10. Infosys
9.10.1. Company Overview
9.10.2. Product/Service Landscape
9.10.3. Financial Overview
9.10.4. Recent Developments
9.11. Genpact
9.11.1. Company Overview
9.11.2. Product/Service Landscape
9.11.3. Financial Overview
9.11.4. Recent Developments
9.12. Gebbs Healthcare Solutions
9.12.1. Company Overview
9.12.2. Product/Service Landscape
9.12.3. Financial Overview
9.12.4. Recent Developments
9.13. Firstsource Solutions.
9.13.1. Company Overview
9.13.2. Product/Service Landscape
9.13.3. Financial Overview
9.13.4. Recent Developments
9.14. Cognizant Technology Solutions
9.14.1. Company Overview
9.14.2. Product/Service Landscape
9.14.3. Financial Overview
9.14.4. Recent Developments
The Healthcare BPO Market has been segmented as below:
Healthcare BPO Market, By Payer Service
Healthcare BPO Market, By Provider Service
Healthcare BPO Market, By Pharmaceutical Service
Healthcare BPO Market, By Region
Healthcare BPO Market, By Company
